Small to mid-sized businesses (SMBs) on Main Street, USA, rely on commercial funding to grow. Many are more than willing to shop around outside their primary financial institution (FI) to obtain funding. We find that SMBs prefer FIs that offer complex payment solutions with sophisticated features that streamline the lending process. In fact, many will switch to FIs that provide these technologies.
This report examines: which types of lenders SMBs use to receive commercial credit, which FIs offer the most flexible payment options and which SMBs use the most technology.
