Report Emerging Payment Solutions
to Elevate Customer Experience

In a recent study conducted by i2c in collaboration with Arizent (parent company of American Banker), we explore the latest payment technologies that are enhancing customer experiences. We sought to understand the 2024 outlook on payments business, approaches toward new payments technologies and concerns about fraud by surveying bank and credit union employees.

Key findings from this report:

• Optimistic growth outlook
• Tech investment fuels growth
• Security and customer experience are top priorities
• Mobile dominates payments landscape
• Faster payments gain momentum
• Fraud risk is a double-edge sword
• Generative AI makes its mark