Credit Card Fraud Fears Can Drive Consumers to Switch Banks

This report examines consumer behaviors and attitudes related to credit card fraud and reveals their belief that banks bear the primary responsibility. We surveyed consumers across generations to explore the impact of credit card fraud experiences as well as future concerns.

Discover more in the survey report including:

• More than one-quarter of consumers have experienced credit card fraud of some type in the past year, while almost one-third are extremely worried about it.
• Consumers are more satisfied with their banks when they take proactive measures against fraud.
• Consumers believe banks have the most responsibility to combat fraud and do not want to assume the burden of monitoring their own accounts.
• Consumers prefer to take less drastic actions when credit card fraud occurs but will take actions such as switching cards or banks when needed.