The new payments equation: From vendor to strategic partner.
Discover how FIs are redefining processor relationships.
The strategic partnership that modernizes faster and builds what’s next.
The relationship between financial institutions and their issuer processors is undergoing a fundamental shift — and new research from American Banker and i2c reveals exactly how. As payment complexity grows, financial institutions are no longer looking for processors that simply execute transactions.
They are looking for strategic partners that help shape what's built, how it's delivered and where the business goes next. The pressure to modernize quickly — without sacrificing control, reliability or the seamless customer experience that defines competitive advantage — has moved the issuer processor relationship from a back-office consideration to a boardroom priority.
This report examines how 168 U.S. bank and credit union payments executives are adapting their approach to processor partnerships — and what the findings reveal about the future of payments modernization.
